Credit Corp Group Limited is Australia’s largest provider of sustainable financial services in the credit impaired consumer segment.
Our core business specialises in debt purchase and debt collection services. We purchase past-due consumer and small business debts from major banks, finance companies, telecommunication companies and utility providers in Australia, New Zealand and the United States of America.
We are committed to providing sustainable financial solutions delivered responsibly. We work with our customers to agree affordable repayments which improve their credit standing over time while ensuring they can remain active in the community.
At Credit Corp, we set operational standards at levels significantly above minimum legal requirements. We have a strong compliance culture supported by a control framework to ensure that we adhere to the standards we have set for ourselves. We openly engage with consumer stakeholders and regulators for ongoing feedback and assistance. This includes a long-term partnership with Kildonan Uniting Care to promote respectful engagement with consumers and the proactive recognition and management of financial hardship.
Our lending business, responsibly delivers sustainable loans at market-leading fee and interest rates to a consumer segment where choices are limited.
Credit Corp has been listed on the Australian Securities Exchange (ASX code: CCP) since 2000 and is an established and reputable service provider.
Open and Transparent
We believe that by adopting an open and transparent approach we have built stronger relationships with all our stakeholders including our clients, customers, investors and regulators.
Committed to compliance
We maintain a strong commitment to compliance and fair dealing with our customers. The collection industry is heavily regulated and Credit Corp maintains an extensive compliance regime which conforms to all applicable laws and guidelines. It is our intention to maintain positive relationships with regulators and consumers advocates by engaging openly and directly. Credit Corp is Quality Assurance Accredited to ISO 9001:2008 for the Provision of Debt Recovery Services. Through accreditation we provide our clients the confidence of dealing with a compliant, reputable and professional company with a system of internal controls that regularly undergo comprehensive independent audit processes.
Accountable and disciplined
Everyone at Credit Corp is committed to delivering measurable outcomes for our clients by maximising collections. We are disciplined in our approach and know that we must perform to consistently high standard to maintain our important client relationships. The success of our business is determined by the quality of the conversations between our staff and our customers each day. We believe that people are most engaged and will perform best when they are given responsibility for achieving measurable outcomes. This ownership is tempered with accountability.
Aligned on brand protection
As the largest collection company in Australia we have a stake in protecting our own brand as well as our clients’. Credit Corp has adopted a customer centric approach to debt collection that reflects positively on our own and our client’s standing in the community.
Innovative in technology and people investment
We are continuously working on improving our services through our investment in leading technology and staff development programs. We maintain sophisticated analysis to drive and monitor all inputs of the collection process. Our approach is to combine these controlling technologies with a motivated and skilled workforce to deliver superior results to our clients.