At Credit Corp we aim to provide a high standard of service and deliver a satisfactory experience to all customers. We do also recognise that sometimes things can go wrong. In the event that you feel we have made a mistake, or we could have done something better, we will do our best to reach an appropriate resolution.

We would also like to hear from you when you have had a very positive experience. If you wish to thank a particular Credit Corp team or provide general feedback please fill out our online feedback form here.

To lodge a complaint please fill out an online complaint form here or contact our Internal Customer Care team directly on: 1300 768 621.

Alternatively you can send a letter detailing your concerns to the following address:

Credit Corp Services Pty Limited
FAO: Customer Care
GPO Box 4475
Sydney, NSW, 2001

Credit Corp’s complaint process

• If you are unhappy with your experience with Credit Corp we suggest you let us know as soon as possible asking to speak to your Customer Relationship Manager’s supervisor.
• If you remain dissatisfied you should contact our Customer Care team on:
• 1300 768 621
• customercare@creditcorp.com.au
• A notification will be sent to you within 2 working days to confirm the receipt of your complaint
• Your complaint will be investigated by a Dispute Resolution Officer and a written response will be provided to you.
• If you have any questions or concerns about our findings, or if you require further information or clarification from us, please do not hesitate to contact the Credit Corp Customer Care team.
• Alternatively, you may also contact Credit Corp’s external dispute resolution service provider, the Financial Ombudsman Service on 1300 78 08 08 or via their website (www.fos.org.au). The Financial Ombudsman Service provides a free and independent dispute resolution service.